• SMX Email Cyber Security and Archiving for Microsoft 365 and more
  • SMX Email Security For Enterprise
    • SMX 365 for Microsoft
    • SMX Secure Email Gateway
    • SMX Accelerate Email Archiving
    • Email Phishing Threat Training
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  • SMX Email Security For ISPs and Email Service Providers
    • SMX Email Admin Portal for ISPs
    • SMX Secure Email Gateway for ISPs
    • SMX Email Migration Tools for ISPs
  • SMX For Resellers
  • SMX Email Security for Resellers
    • Reseller Library
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    • Resellers Library
      • New to Reselling SMX
      • SMX Versus Microsoft & Competitors
      • Help For Selling SMX To Customers
      • SMX Phish Threat Training - Getting Started
      • SMX Product Guides
      • SMX Branding & Digital Assets
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  • SMX Email Security Technical Help & Support
    • Support
    • Recent Threat Trends
    • Service Team
      • Service Team
        • John Brooks
        • Sigred Josue
        • Vanroe Stone
        • Andrew Carter
    • Our Frequently Asked Questions should give you the answer you need.
      • General Enquiries
        • What hours of support does SMX provide?
        • How do I contact the SMX service team?
        • How do I notify SMX of a misclassified email?
        • What do I do if my email is rejected due to RBL?
      • Terminology
        • Industry Glossary
      • SMX Technical Support
        • How do I notify SMX of a misclassified email?
        • SMX Email Admin Portal - How do I blacklist an email?
        • SMX Email Admin Portal - How do I add a scrubbing domain?
        • SMX Email Admin Portal - What do I do after adding a scrubbing domain?
        • SMX Email Admin Portal - How do I change the mail relay host?
        • What are the MX records for SMX?
        • What is SmartRules DLP?
        • Is there an SMX plugin which can be installed to reclassify spam messages?
        • What is Whaling?
        • How do I create a rule in SmartRules?
        • How do I perform a mail search?
        • Why do I need DMARC and how do I use DMARC protection with SMX?
        • What is Gray Mail?
        • What do I do if I receive a spam email?
        • What is the accepted format to submit a misclassified email to SMX support?
        • How do I submit an email rejected as virus?
        • What do I do if my email is rejected due to RBL?
        • How do I receive incident and planned maintenance alerts from SMX?
        • How to setup internal emails to be Archived on SMX?
        • Release notes for SMX Portal v202/193 - June 27, 2019
        • What does blacklisting an email/domain/IP address do?
        • SMX Email Admin Portal - How do I subscribe to reports?
        • SMX Email Admin Portal - How to whitelist an email?
        • What does whitelisting do?
        • What does the appearance of emails filtered (red-threat, orange-rejected, grey-blacklisted, white-whitelisted) mean?
        • How to check the reason if an email is rejected?
        • FAQs about the SMX Archive
        • Why is the message blocked due to SPF?
        • Things to check if messages are queued
        • How do I release a quarantined email?
        • How do I download archived messages?
      • Office 365
        • How can I set up Office 365 with SMX?
  • Customer Provisioning Form
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  • SMX Reseller Provisioning Form
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  • Services Cancellation Form
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  • SMX Email Security Case Studies
    • Commercial
      • Electric-fencing spam and phishers for Genesis Energy
      • More bandwidth for Atlantic Pacific American Express
      • The New Zealand Automobile Association strikes back against spam
      • SMX 365: reduced risk, improved catch rates and deliverability
      • Harpooning the whalers for Les Mills International
      • SMX delivers superior email security experience for Australasian retailer EziBuy
      • SMX delivers inbound and outbound email solution for Harcourts
      • UCIT makes switch to SMX for email security
    • Government
      • Set-and-forget email security gives Waimakariri District Council peace of mind
      • Email archiving critical to compliance for Tasman District Council
    • Healthcare
      • Email security upgrade supports wider IT strategic objectives at Waikato DHB
      • SMX cloud-based anti-spam service shuts spam out of Bay of Plenty District Health Board's network
    • ISPs & Telcos
      • Spark brings email home
    • Finance
      • Safeguarding customer information at Fisher and Paykel Finance
      • A wise investment for Craigs Investment Partners
    • Education
      • SMX expels spam for Westlake Boys High School
    • Engineering
      • SMX delivers comprehensive email security for Babbage Consultants
    • Retail
    • Professional Services
    • Charity & Not For Profit
      • Helping Northcott help others
  • About SMX
    • Leadership
      • Ian McDonald
      • Colin Print
      • Colin Taylor
    • Board of Directors
      • John Quirk
      • Dennis Row
      • Thom Hooker
      • Rod Snodgrass
      • Jesse Ball
    • Technology Partners
      • Microsoft Azure
      • Vade Secure, a key SMX technology partner
      • Message Systems Momentum
      • Cloudmark Authority™
    • SMX Email Security Blog & News
      • Blog
        • Beef up your baseline email security with some cost-effective SmartRules® cybersecurity muscle
        • Stepping up the service at SMX
        • eDiscovery for infomation requests
        • What No One Tells You About Office 365 Email Security
        • Email comes of age with DMARC
        • Infographic: 2020 Email Threat Landscape – New Zealand and Australia.
        • Is Microsoft 365 Really Public Records Compliant?
        • 2020 email threat landscape annotation
        • Comparison chart: SMX vs. Microsoft 365
        • Infographic: Email security statistics for Australia and New Zealand 2020
      • General
        • SMX launches email integration service
        • Upskilling your team on catching phishing threats
      • Press Releases
        • Spark brings email home to New Zealand
        • Spark replaces Yahoo with SMX Managed Messaging email solution
        • Ministerial TaaS Panel announcement: Over $20m saved on AoG Telecommunications contract
      • Media Coverage
        • Spark completes email migration from Yahoo to SMX
        • Security warning over government telecom procurement
        • Over 90% of companies vulnerable to America’s Cup-style hacks, says survey
        • Rhipe adds SMX to distribution portfolio in NZ
        • NZ government gets a 'D' when it come to rolling out DMARC security
        • Not enough being done to combat email fraud in A/NZ - report
        • Q&A: SMX director talks TaaS, compliance and NZX attacks
      • Alerts & Announcements
        • An SMX Microsoft partnership that brings you more
        • email, eDiscovery, archive, OAI, information request, compliance
    • Careers
    • Technical experts
      • Ehab Abdelmawla
      • Andrew Carter
      • Mark Derricutt
      • Roy Foubister
      • Richard Gray
      • Steve Shipway
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