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SMX Email Cyber Security and Archiving for Microsoft 365 and more
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Our Frequently Asked Questions should give you the answer you need.
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SMX Technical Support
- How do I notify SMX of a misclassified email?
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- SMX Email Admin Portal - How do I add a scrubbing domain?
- SMX Email Admin Portal - What do I do after adding a scrubbing domain?
- SMX Email Admin Portal - How do I change the mail relay host?
- What are the MX records for SMX?
- What is SmartRules DLP?
- Is there an SMX plugin which can be installed to reclassify spam messages?
- What is Whaling?
- How do I create a rule in SmartRules?
- How do I perform a mail search?
- Why do I need DMARC and how do I use DMARC protection with SMX?
- What is Gray Mail?
- What do I do if I receive a spam email?
- What is the accepted format to submit a misclassified email to SMX support?
- How do I submit an email rejected as virus?
- What do I do if my email is rejected due to RBL?
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- How to setup internal emails to be Archived on SMX?
- Release notes for SMX Portal v202/193 - June 27, 2019
- What does blacklisting an email/domain/IP address do?
- SMX Email Admin Portal - How do I subscribe to reports?
- SMX Email Admin Portal - How to whitelist an email?
- What does whitelisting do?
- What does the appearance of emails filtered (red-threat, orange-rejected, grey-blacklisted, white-whitelisted) mean?
- How to check the reason if an email is rejected?
- FAQs about the SMX Archive
- Why is the message blocked due to SPF?
- Things to check if messages are queued
- How do I release a quarantined email?
- How do I download archived messages?
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General Enquiries
- Who are CERT NZ and what is the CERT NZ Phishing Disruption Service (PDS)?
- CERT NZ PDS, how does it work?
- What do I need to do to enable it for my organisation?
- I’m a reseller, what do I need to do to enable PDS for my customers?
- How much does PDS cost?
- How effective is PDS?
- Where does PDS get its info or fingerprints from?
- How do I submit false negatives to SMX or CERT NZ?
- Can I get the CERT NZ PDS from another provider?
- Can you send me a link to CERT NZ’s PDS?
- What if suspect my email is getting blocked by CERT NZ? (submitting false positive)
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SMX Email Security Case Studies
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Commercial
- Electric-fencing spam and phishers for Genesis Energy
- More bandwidth for Atlantic Pacific American Express
- The New Zealand Automobile Association strikes back against spam
- SMX 365: reduced risk, improved catch rates and deliverability
- Harpooning the whalers for Les Mills International
- SMX delivers superior email security experience for Australasian retailer EziBuy
- SMX delivers inbound and outbound email solution for Harcourts
- Stopping 3.2m phishing emails from damaging a beloved Kiwi brand
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About SMX
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SMX Email Security Blog & News
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Blog
- Beef up your baseline email security with some cost-effective SmartRules® cybersecurity muscle
- Stepping up the service at SMX
- eDiscovery for infomation requests
- What No One Tells You About Office 365 Email Security
- Email comes of age with DMARC
- Infographic: 2020 Email Threat Landscape – New Zealand and Australia.
- Is Microsoft 365 Really Public Records Compliant?
- PCI Security Standard Council Strongly Recommends Implementing DMARC | SMX | 2023-07-21
- 2020 email threat landscape annotation
- Comparison chart: SMX vs. Microsoft 365
- Infographic: Email security statistics for Australia and New Zealand 2020
- SMX at the AFQY Exec Roundtable
- The rise of the COVID-19 cybercriminal – is NZ ready?
- SMX | Email Turns 50 | Internet’s Oldest Service
- SMX | Meet The Hackers – Who Really Sends That Spam?
- SMX | New Zealand cybersecurity - what’s coming in 2022 | 2022-02-14
- SMX | SIEM data feed could change the game | 2022-03-16
- SMX | Stopped A Phishing Attack On Our New CEO | 2022-04-28
- SMX | 2022 NZ Cyber Security Summit Themes | 2022-08-15
- SMX | Happy 40th birthday, internet email! | 2022-08-23
- SMX | Central and Federal Govt Mandates DMARC – What To Do | 2022-10-11
- Celebrating Cybersecurity Awareness Month | SMX | 2022-10-31
- SMX | The Risk of Being a Cybersecurity Straggler | 2022-11-30
- SMX | Seven Steps to Cybersecure Email in 2023 | 2022-12-20
- SMX | New CTO for human-centred era | 2023-02-08
- SMX | Equity vs equality – what that looks like for women in tech | 2023-03-08
- SMX 365 | The Only Gateway for Microsoft Email Security | 2023-04-20
- Turn On DMARC with Domain Protection Service | SMX | 2023-06-27
- DMARC A New Rule for Bulk Senders – Google | SMX | 2023-11-28
- SMX at OWASP – DMARC and History of Email | SMX | 2024-10-18
- Beyond box-ticking – the strategic value of cybersecurity frameworks | 2024-12-16
- PCI SSC mandates DMARC for March 2025 — strengthening payment card security | 2025-04-29
- Urgent: Microsoft's new DMARC policies — Are you and your customers ready? | 2025-05-09
- PCI SSC mandates DMARC for March 2025 — strengthening payment card security | 2025-02-13
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Press Releases
- Spark brings email home to New Zealand
- Spark replaces Yahoo with SMX Managed Messaging email solution
- Ministerial TaaS Panel announcement: Over $20m saved on AoG Telecommunications contract
- SMX Strengthens Partner Programme and Appoints New CEO | 2022-03-09
- SMX Partners with Red Sift to Create DMARC Managed Service | 2022-05-09
- Security Specialist SMX Hires Mark Bailey as CTO | 2023-02-07
- Email security specialists SMX join Microsoft hyperscale cloud region | 2024-11-13
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Media Coverage
- Spark completes email migration from Yahoo to SMX
- Security warning over government telecom procurement
- Over 90% of companies vulnerable to America’s Cup-style hacks, says survey
- Rhipe adds SMX to distribution portfolio in NZ
- NZ government gets a 'D' when it come to rolling out DMARC security
- Not enough being done to combat email fraud in A/NZ - report
- Q&A: SMX director talks TaaS, compliance and NZX attacks
- SMX renews its commitment to partners under new CEO | 2022-03-09
- SMX teams with Red Sift to deliver integrated email protection | 2022-05-10
- New Zealand government agencies lag Australia's in DMARC enforcement | 2022-06-16
- Both government and private sector appear slow to move into enforcement mode | 2022-06-23
- SMX joins Crayon's Security Portfolio as a leading vendor | 2023-07-07
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