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    • Our Frequently Asked Questions should give you the answer you need.
      • General Enquires
        • What hours of support does SMX provide?
        • How do I contact the SMX service team?
        • How do I notify SMX of a misclassified email?
        • What do I do if my email is rejected due to RBL?
      • SMX Technical Support
        • How do I notify SMX of a misclassified email?
        • Is there an SMX plugin which can be installed to reclassify spam messages?
        • What is Whaling?
        • How do I create a rule in SmartRules?
        • SMX Email Admin Portal - How do I blacklist an email?
        • SMX Email Admin Portal - What do I do after adding a scrubbing domain?
        • SMX Email Admin Portal - How do I add a scrubbing domain?
        • SMX Email Admin Portal - How do I change the mail relay host?
        • What are the MX records for SMX?
        • What is SmartRules DLP?
        • What do I do if I receive a spam email?
        • What is the accepted format to submit a misclassified email to SMX support?
        • How do I submit an email rejected as virus?
        • What do I do if my email is rejected due to RBL?
        • How do I receive incident and planned maintenance alerts from SMX?
        • How to setup internal emails to be Archived on SMX?
        • Release notes for SMX Portal v202/193 - June 27, 2019
        • What does blacklisting an email/domain/IP address do?
        • SMX Email Admin Portal - How do I subscribe to reports?
        • SMX Email Admin Portal - How to whitelist an email?
        • What does whitelisting do?
        • What do I do if inbound emails are rejected due to SPF?
        • What does the appearance of emails filtered (red-threat, orange-rejected, grey-blacklisted, white-whitelisted) mean?
        • How to check the reason if an email is rejected?
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  • Customer Stories
    • Commercial
      • More bandwidth for Atlantic Pacific American Express
      • The New Zealand Automobile Association strikes back against spam
      • Electric-fencing spam and phishers for Genesis Energy
      • Harpooning the whalers for Les Mills International
      • SMX delivers superior email security experience for Australasian retailer EziBuy
      • SMX delivers inbound and outbound email solution for Harcourts
    • Government
      • Set-and-forget email security gives Waimakariri District Council peace of mind
      • Email archiving critical to compliance for Tasman District Council
    • Healthcare
      • Email security upgrade supports wider IT strategic objectives at Waikato DHB
      • SMX cloud-based anti-spam service shuts spam out of Bay of Plenty District Health Board's network
    • Finance
      • Safeguarding customer information at Fisher and Paykel Finance
      • A wise investment for Craigs Investment Partners
    • Education
      • SMX expels spam for Westlake Boys High School
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      • SMX delivers comprehensive email security for Babbage Consultants
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        • Beef up your baseline email security with some cost-effective SmartRules® cybersecurity muscle
        • Stepping up the service at SMX
      • General
        • SMX launches email integration service
        • Upskilling your team on catching phishing threats
      • Press Releases
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        • Ministerial TaaS Panel announcement: Over $20m saved on AoG Telecommunications contract
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