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Customer Cancellation Form
Customer and Contact Details
Business name
*
Full name of authorised person
*
Email address
*
Contact number
*
What best describes why you are leaving us?
*
Costs too high?
Moving to M365?
Closing or merging?
Not happy with our support?
Other...
We are sorry that you did not find value in our product at this price. Have you had a chat with your account manager to see if they could help? Drop an email to sales@smxemail.com, and we will see how we can help.
Great choice in choosing Microsoft365, but before you cancel, have a look at this:
Email security advice
.
Our unique way we work with M365
.
Your security is important to us; drop a mail to Customer Success at hello@smxemail.com to find out more.
We are sorry that our support has not met your expectations; we will review the matter and learn from it. Thank you for the feedback.
Thank you for letting us know. We wish you all the best and hope to provide your email security services in the future.
Please tell us more if you can
Please let us know how we did not meet your expectations.
Are you a reseller or did you signup under a reseller?
*
I'm the reseller
I signed up under a reseller
No, I am direct with SMX
Reseller name
Domain reminders, please confirm you will action the following
We will make all the public DNS changes required
Don't forget MX, SPF and DMARC
We will remove the domains from inbound scrubbing
This avoids internal mail routing of the domains after the MX changes
Dates and Consent
Reseller agreements have a 30 day termination period. We process terminations once a month; please check our portal for updated termination dates.
Direct customer agreements have a 90 day termination period. We process terminations once a month; please check our portal for updated termination dates.
Prefered cancellation date
*
We will try and work towards this date depending on your current contractual agreement.
Yes, I give permission to store and process my data
We know you are not a robot, but...
Here is a link to our
standard terms and conditions
if needed.Here is a link to our
privacy policy
if needed.
Other pages in this section
Status
Partner Portal
Customer portal
request access to SMX partner portal
SMX Digital Resilience Portfolio
Domain Protection Service
Brand Protection Service
ASM by Red Sift
SMX for Enterprise
SMX 365
Secure Email Gateway
Accelerate Email Archiving
Phishing Threat Training
Migration Tools
Bulk Outbound Mail Relay
Vade for M365
SMX Domain Protection Service (DPS)
SMX for Email Service Providers
SMX Email Admin Portal
SMX Secure Email Gateway
SMX Migration Tools
SMX Partners
Help & Support
Customer Stories
Blogs & News
Our Company
Careers
Contact Us
Partner Portal
Search