What hours of support does SMX provide?
Our standard hours of operation are Monday to Friday from 08:00 AM to 07:00 PM NZT, apart from statutory holidays. We provide email support to all customers. Emails received outside of these hours will be responded to on the next business day.
SMX also offers an 24/7 support for Gold Support customers, for more information on Gold Support contact firstname.lastname@example.org.
If you are unsure as to whether or not you have Gold Support, please check the products tab in your SMX email administration portal. If you do not have access to your SMX email administration portal, please check your latest invoice for mentions of Gold Support.