How do I perform a mail search?

Login to the SMX Email Admin portal with your username and password and then locate the customer you need to perform the mail search under by either searching for the customer or expanding the tree on in the left hand side menu.

Once you have located the customer you can then search via Inbound Scrubbing or Outbound Scrubbing by clicking on mail search. You can click on the search icon and it will bring back the results without any filters.

If you want to limit the search results you choose one or more of the options on the left hand side:

You can enter the sender and or recipients email address, subject and also choose the mail type or the delivery status:

Mail type options:

  • Clean
  • Spam
  • SPF
  • Threat
  • All Policy
  • Whitelist
  • Blacklist

Delivery Status:

  • Received
  • Rejected
  • Queued
  • Expired from Queue
  • Rejected by Recipient
  • Discarded 
  • Delivered 
  • Quarantined

You can also enter the message ID and limit the size of emails to be greater or equal to a certain size.

You can also change “Page Size” from 10 to 1000.