2024- 2025 Holiday Period hours
Please see below for the SMX support team hours over the festive season.
| Day | Date | Hours |
| Mon | 23-Dec-24 | 8am - 5pm |
| Tue | 24-Dec-24 | 8am - 5pm |
| Wed | 25-Dec-24 | After Hours Support |
| Thu | 26-Dec-24 | After Hours Support |
| Fri | 27-Dec-24 | 8am - 5pm |
| Mon | 30-Dec-24 | 8am - 5pm |
| Tue | 31-Dec-24 | 8am - 5pm |
| 2025 | ||
| Wed | 01-Jan-25 | After Hours Support |
| Thu | 02-Jan-25 | After Hours Support |
| Fri | 03-Jan-25 | 8am - 5pm |
For more information on the SMX after hours service please see here
How can we help?
- Want to keep up with threat trends, then please visit our Recent Threat Trends page. The SMX service desk team constantly reviews and evaluates information on email security threats, alerts and trends, and regularly share useful information.
- Want to know about incidents or planned maintenance? Please visit our Service Status section and subscribe to updates by email and/or text message.
- If you're not already an SMX customer, or need basic help with your email set up then please visit our FAQ’s.
Alternatively, get in touch with our service desk team via email or phone us: Australia 1800 476 976, New Zealand 0800 769 769, or International +64 9 302 0515.
See our contacts page for further details.