Please follow the instructions below for using WinRAR to submit an email rejected as a virus to the SMX Support Desk for review, once you have saved the whole email, including attachments, to a folder on your computer.

To use WinRAR to submit an email rejected as a virus to the SMX support desk, go to the RARLAB WinRAR downloader page to download the software.

If you're unsure about the PC version (32 or 64-bit), choose the 32-bit version. Once you have the correct version for yourself, just follow these instructions:

1. Install WinRAR.

2. With the 'file/files/folder' highlighted, right-click the file/folder you want to compress.

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3. Select 'Add to archive'.

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4. In the 'Archive format' tab, select ZIP.

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5. Go to the 'Advanced' tab and click 'Set Password', enter password and press OK.

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