To submit an email rejected as a virus to the SMX support desk using WinRAR, please follow these steps. You may need assistance from your IT team, however if you are comfortable following them please carry on.
To use WinRAR to submit an email rejected as a virus to the SMX support desk, go to the RARLAB WinRAR downloader page to download the software.
If you're unsure about the PC version (32 or 64-bit), choose the 32-bit version. Once you have the correct version for yourself, just follow these instructions:
1. Install WinRAR.
2. With the 'file/files/folder' highlighted, right-click the file/folder you want to compress.
3. Select 'Add to archive'.
4. In the 'Archive format' tab, select ZIP.
5. Go to the 'Advanced' tab and click 'Set Password', enter password and press OK.