Karen Liesenfeld joined SMX in May 2015 as Operations Manager and was appointed to the position of Chief Operations Officer in January 2016. Prior to joining SMX, she was Platform Operations Manager at Touchpoint Group. In her role as SMX COO, Karen is responsible for leading and managing SMX’s technical teams spanning support, development, operations and integration. She ensures the availability of SMX's cloud services across all sites and that SMX delivers consistently excellent service and support quality for its customers. Karen is an experienced platform operations and infrastructure manager who has more than 15 years of experience in the IT industry. Strategic, inventive, creative and resourceful, Karen brings a valuable mix of management and technical operations skills to SMX and a deep understanding of how to build relationships that create strong bridges between people, processes and technology. She thrives on challenges and has a passion for innovation, change and people management. Originally from Germany, where she spent 10 years working as an environmental engineer before taking the leap into IT, Karen immigrated to New Zealand in 2005. Karen has owned a web and internet design company in Germany, and worked in both technical and management roles for New Zealand tech companies including Gen-i, Telecom and Touchpoint Group.