13 December 2015

Holiday support and office closure hours

As 2015 speeds to a close, please take note of the following office closure dates and after hours support details for the 2015/2016 festive period. 


Early support desk closure, Wednesday 16 December 2015

Due to a company event on Wednesday 16 December 2015, please note that the SMX support desk will close at the earlier time of 05:30p.m. instead of 07:00p.m.

Email queries after 05:30p.m. will be replied to on Thursday 17 December 2015. In case of emergency, please contact us on 0800 SMX SMX (0800 769 769) to be connected to our after-hours support. 
 

Christmas holiday closure

SMX will close at 02:30p.m. on Thursday 24 December 2015 and reopen again on Tuesday 5 January 2016, operating to the usual times (08:00a.m. to 07:00p.m., Monday to Friday).

Email and phone support will be available on the 29th, 30th and 31st of December 2015 from 08:30a.m. to 05:00p.m. We will be closed for the statutory days. While the office is closed, the usual support for urgent after hours queries still applies: Call 0800 SMX SMX (0800 769 769) and follow the prompts to get a call from SMX support.

Season's Greetings!

SMX Support Team