8 December 2016

Holiday support and office closure hours 2016-17

As 2016 draws to a close, please take note of the following office closure dates and after hours support details for the 2016/2017 festive period. 

NZ Christmas Tree - SMX Support Hours 2016/17

Early support desk closure, Friday, 16 December 2016: SMX Christmas 

Due to the SMX company Christmas party on Friday 16 December 2016, please note that the SMX support desk will close at the earlier time of 15:00 NZDT instead of 19:00 NZDT.

Email queries after 15:00 NZDT will be replied to on Monday 19 December 2016. In case of emergency, please contact us on 0800 SMX SMX (0800 769 769) to be connected to our after-hours support.
 

SMX Christmas holiday closure

SMX will close on Friday 23 December at 14:00 NZDT and reopen again on Wednesday 4 January 2017, operating at the usual times (08:00 to 19:00 NZDT Monday to Friday).

Email and phone support will be available on 28/29/30 December 2016 from 08:30 to 17:00 NZDT. We will be closed on the New Zealand statutory public holidays. While the office is closed, the usual support for urgent after-hours queries still applies: Call 0800 SMX SMX (0800 769 769) and follow the prompts to get a callback from SMX support.

Season's Greetings!

SMX Email Support Team